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Privacy Policy

This Privacy Policy explains how Leonbet Casino may collect, use, store and share information when you visit the website, create an account, use casino services or contact support. It also explains how you can manage cookies and exercise available privacy rights.

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About this Privacy Policy

Leonbet Casino respects the privacy of players and aims to handle personal information responsibly. Personal information is information that identifies you, or that can reasonably be linked to you. The information handled by the site depends on how you use the website and services, the features you access, the choices you make and the checks that may be required before or during account use.

Contents

This policy is intended for players in Australia and provides general information about privacy practices for an online gambling website. It should be read together with any applicable website terms, account rules and responsible gambling information. If you choose not to provide information that is needed for an account, payment, verification or legal compliance, some services may not be available.

Privacy practices may change as services, technology or legal requirements develop. When this policy is updated, the latest version will be made available on the website. You should review it from time to time, particularly if you continue using the account or website after an update.

Information we may handle

An online casino site typically handles several categories of information. The information collected will depend on your interactions with Leonbet Casino and the information you choose to provide. It may include the following:

  • Account details, such as your name, date of birth, contact details, username, account preferences and information used to manage access to your account.
  • Verification information, such as identity documents, proof of age, information about your location and other details needed for identity, customer due diligence, anti-fraud or account security checks.
  • Payment and transaction records, such as deposits, withdrawals, wagers, game activity, payment method details, transaction references and records of account balances or adjustments.
  • Communication records, including messages sent to support, feedback, complaints, requests and information provided when you ask for help with an account or transaction.
  • Technical and usage information, such as your internet protocol address, browser type, operating system, device identifiers, general location information, access times, pages viewed and interactions with website features.
  • Cookie and similar technology data, including information about preferences, sessions, security functions, performance and how the website is used.

You may also provide information voluntarily when completing a form, responding to a request, taking part in a promotion or contacting the site. Where information is collected from another source, such as a payment provider, identity verification service or fraud prevention service, it will generally be used for the relevant account, security or transaction purpose.

How information is used

Information is handled for purposes connected with providing and managing the website and casino services. These purposes may include:

  • Creating, maintaining and administering your account.
  • Confirming identity, age, location and eligibility where checks are required.
  • Processing deposits, withdrawals and other account transactions.
  • Providing games, account functions, customer support and service communications.
  • Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, security incidents and other prohibited or suspicious activity.
  • Meeting legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations that apply to the service.
  • Improving website performance, reliability, usability and security.
  • Understanding general usage trends and measuring the effectiveness of website features or communications.
  • Sending service messages and, where permitted and where you have provided the necessary consent, marketing communications.

Information may be combined where this is reasonably necessary to protect an account, complete a transaction, answer a request or meet an obligation. Automated tools may be used to help identify unusual activity, security risks or information that requires review. Where appropriate, a matter may be checked by a person before action is taken.

The site may share relevant information with service providers that help operate the website, process payments, perform verification, provide technology, prevent fraud, deliver communications, maintain security or provide customer support. Information may also be disclosed where required or permitted for legal, safety, security or dispute-resolution purposes. Third parties are expected to handle information for the relevant purpose and with appropriate safeguards.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember selected preferences, support security, understand website performance and improve the user experience. Some cookies may be necessary for account or website functions, while others may help with analytics or communications.

You can manage or restrict cookies through your browser settings. Your browser may allow you to delete existing cookies, block some or all cookies, or receive a notice before a cookie is stored. Disabling certain cookies may affect the availability or performance of some website functions, including features that require a secure session.

Security measures

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security processes, monitoring, encryption or other safeguards appropriate to the information and the way it is used.

No online service can guarantee complete security. You should keep your account credentials confidential, use a secure device and connection, and contact support promptly if you suspect that your account or personal information has been accessed without permission.

Keeping information

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, to resolve a dispute, protect the website or meet an applicable obligation. Some account, transaction, verification and security records must be kept for a period required by law even after an account is closed. For that reason, closing an account or requesting deletion may not result in every record being immediately removed.

Your privacy choices and data rights

Depending on applicable privacy requirements and the circumstances of your request, you may have rights concerning the personal information held about you. You can contact support@leonbetcasino.best to ask about your information or exercise a privacy choice.

  • Access: ask for information about the personal information held about you, or request a copy where this is available.
  • Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
  • Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it. Some records may need to remain stored.
  • Marketing consent: withdraw consent to marketing communications at any time. You may also use an unsubscribe option in a marketing message where one is provided.
  • Questions or complaints: contact support@leonbetcasino.best if you have a question about how information is handled or wish to raise a privacy concern.

When handling a request, reasonable steps may be taken to confirm your identity and protect the account from unauthorised access. This may involve asking for information that matches account records. Requests are considered according to applicable requirements, security needs and any obligations to retain records. If a request cannot be completed in full, the reason may be explained where appropriate.

Withdrawing marketing consent will not normally affect service messages needed to manage your account, complete transactions, provide security notices or communicate important changes. You may still receive these operational messages while an account or transaction remains active.

For privacy and data requests, email support@leonbetcasino.best and include enough information to identify your account and explain what you are requesting. Do not send passwords or unnecessary payment information. If your contact details change, keeping your account information up to date can help the site respond efficiently and protect your account.